“The Quality Matters programme underpins our commitment to delivering quality every time for our customers,” said Andrew Watters, NTS Divisional Production Manager.
“It applies to all products and all stages of production. Colleagues take ownership of their roles, and everyone is encouraged to challenge – if in doubt ask. This helps us all to improve.”
“If something isn’t clear for one person we need to communicate it better for everyone.”
Production training, signage, essential detail graphics, stage-by-stage quality checking documentation and final quality sign-off all now come under the Quality Matters umbrella.
“Quality is a team effort and a constant commitment for the business,” Andrew added.
“We know that high product quality is the key to having satisfied customers, winning their confidence and trust.”
